The Canada Border Services Agency (CBSA) has clarified that the outage experienced by its Primary Inspection Kiosks on Sept. 28 was not the result of a cyberattack.
The disruption impacted operations at Pearson Airport and Billy Bishop Toronto City Airport, leading to extended wait times for numerous travelers.
During the incident, a passenger on a WestJet flight shared their frustration on social media after being stranded on the tarmac at Toronto Pearson International Airport for over an hour post-landing.
In response, WestJet explained that the CBSA system failure had caused customs processing in Toronto to reach full capacity, prompting a temporary halt in deplaning until space became available.
In an official statement, CBSA attributed the outage to an unexpected technical issue that occurred during routine systems maintenance, dispelling any suspicions of a cyberattack.
The agency has confirmed that both traveler and commercial traffic have returned to normal levels, with systems operating smoothly once more.
CBSA has announced plans to submit a detailed report on the incident to the Minister of Public Safety within the next 30 days.