The Quebec government is taking steps to enhance consumer protection against unfair ticket resale practices and confusing online subscription renewals.
Justice Minister Simon Jolin-Barrette introduced Bill 10 in the National Assembly to address these issues. The bill is designed to safeguard Quebec residents from hidden fees, marked-up ticket prices, and online platforms that complicate subscription cancellations.
Joined by Culture Minister Mathieu Lacombe and Charlevoix–Côte-de-Beaupré MNA Kariane Bourassa, Jolin-Barrette emphasized the importance of the proposed law in setting stricter guidelines for ticket resales.
Under the new law, resale of event tickets would be restricted unless buyers are clearly informed that they are purchasing from a resale platform. Sellers would be required to disclose if the same ticket is available elsewhere at a lower price, as well as notify consumers of any event cancellations, moves, or schedule changes.
Moreover, anyone attempting to resell tickets at inflated prices would need formal consent from the event producer. Jolin-Barrette underscored that these measures are crucial to protect consumers and support the cultural sector.
In addition, Bill 10 would mandate that companies simplify the process of unsubscribing from online services. Online platforms must prominently feature an “Unsubscribe” button, and consumers should receive advance notifications regarding price changes for subscription renewals.
The bill also prohibits contractual clauses that restrict customers from posting negative reviews about products or services.
Culture Minister Mathieu Lacombe highlighted how these changes will benefit Quebec’s artistic community, ensuring fair practices for resellers and providing artists with greater control over their work.
Kariane Bourassa expressed satisfaction that the proposed legislation addresses the concerns raised by Quebecers during consultations, emphasizing the government’s commitment to protecting consumers’ financial interests and empowering them to make informed choices.
The bill will undergo further review in the National Assembly, while additional information on consumer protection legislation can be accessed via the Office de la protection du consommateur’s website.
