The Société de l’assurance automobile du Québec (SAAQ) said it has made changes to its organizational structure based on Gallant Commission report.
SAAQ said the changes were meant to “rebuild trust” with the public and improve the governance and transparency of the province’s auto-insurance board.
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The changes are aimed at improving oversight, accountability, and transparency across the organization. They focus on strengthening governance practices, enhancing financial and project monitoring, and ensuring more rigorous and consistent contract management.
“The actions taken are the first stones that will allow us to build the SAAQ of tomorrow, that is, a high-performance, transparent Crown corporation that serves citizens and fully assumes its role as a leader in road safety,” said Dominique Savoie, chair of the SAAQ board of directors.
Overall, officials say the goal is to support better decision-making, reinforce integrity, and increase confidence among government partners and stakeholders.
“These first actions aim to give us the means to work differently to be more efficient and to project ourselves into a future where transparency and integrity will be the order of the day,” said Serge Lamontagne, president and CEO of SAAQ. “Other actions will be taken in the short and medium term to achieve our objectives and regain the public’s trust.”
To meet these goals, the organization plans to establish a new division responsible for governance, performance, integrity and compliance. This structural shift will consolidate key areas of expertise without adding new positions and represents an early phase in a wider organizational transformation.
The revised structure is also meant to encourage a more engaged and responsive workforce, with a stronger focus on supporting employees and more effectively managing human resources priorities.
“These organizational changes, implemented quickly, will strengthen the SAAQ’s governance,” said Jonatan Julien, Quebec’s transport minister. “I am convinced that the transformations undertaken by Lamontagne within the organization will be lasting and that they will restore citizens’ trust in it.”
