Toronto is set to introduce crisis worker teams stationed directly on subway platforms in a new initiative to enhance safety within the transit system.
Starting from November 15, the Toronto Community Crisis Service (TCCS) will deploy crisis response teams at Spadina, Union, and Bloor-Yonge stations, covering the “U” section of Line 1 between Spadina and Bloor-Yonge. These teams will be accessible 24/7 to swiftly respond to incidents and provide support to commuters.
Mayor Olivia Chow unveiled the project, emphasizing its role in creating a safer environment for transit users. She highlighted the importance of ensuring both the actual safety and perception of safety for passengers.
The decision follows a series of concerning violent events on the TTC in recent times, including a double stabbing on a streetcar and a tragic incident at Keele subway station resulting in a teenager’s death. These incidents have raised anxiety among riders, prompting the need for enhanced safety measures.
While increased police presence and security patrols have been implemented, officials recognize that addressing the underlying issues requires a more holistic approach. CEO Mandeep Lali stressed the TTC’s commitment to prioritizing safety for all stakeholders and fostering a secure environment to facilitate ridership growth.
The TCCS crisis teams, equipped with mental health support and de-escalation training, can be accessed through various channels, including the SafeTTC app, interaction with TTC personnel, or contacting 211. Their presence supplements existing safety measures, such as TTC staff, Streets to Homes outreach workers, safety ambassadors, and Toronto police.
Introduced city-wide in 2024, the TCCS service serves as Toronto’s “fourth emergency service,” offering crisis response assistance to individuals aged 16 and above at no cost.
The effectiveness of the pilot project will be evaluated by City Council in October to gauge its impact on safety and ridership.