The Canada Border Services Agency (CBSA) is currently addressing a technical issue affecting primary inspection kiosks (PIK) at various Canadian airports, including Toronto Pearson. Due to this system outage, travellers are being redirected to traditional manual processing lines, causing longer wait times for some passengers.
In a statement issued on Sunday evening, the CBSA assured the public that safety and security measures are being upheld during this period. Officers are diligently conducting all necessary verifications to ensure a thorough and efficient processing of individuals.
The disruption, which commenced earlier in the day, prompted passengers to share their experiences of delays at Pearson Airport on social media platforms. One individual expressed frustration over being unable to disembark from the plane, raising concerns about catching a connecting flight to Quebec.
Amidst the situation, a passenger shared with CityNews that his wife encountered significant delays upon arriving from Zagreb, Croatia to Toronto. She reportedly had to endure hours on the aircraft before being allowed to disembark. While the exact connection to the kiosk malfunction remains unconfirmed, the inconvenience faced by travellers is evident.
The CBSA clarified that flight schedules have not been impacted by this incident, emphasizing that operations are ongoing despite the technical difficulties.