A woman has won a case against Flair Airlines, with the BC Civil Resolution Tribunal ordering the airline to compensate her with over $600 for missing jewelry from her checked baggage. The incident occurred after the woman returned from a trip in February 2024 and discovered her luggage had been tampered with, leading to the disappearance of a pouch containing valuable jewelry items.
Despite reporting the loss to the airline through various channels, including a text message and the airline’s website, the woman faced initial denial of her claim due to lack of itemized lists or receipts. Flair Airlines argued that jewelry should not have been placed in checked baggage according to their policies, but failed to provide evidence of communicating this restriction to the passenger before the flight.
In a ruling acknowledging the airline’s policy but emphasizing its responsibility under aviation laws, the CRT found Flair liable for the missing items. However, the woman was not awarded the full amount she claimed due to the absence of receipts or photographic evidence of the jewelry’s value.
In the end, the tribunal ordered Flair Airlines to pay the woman a total of $606.18 within 30 days, including damages, interest, and tribunal fees.
