Quebec to test virtual waiting rooms in emergency departments

Premier Christine Fréchette announced Friday morning that steps will be taken to launch pilot projects for virtual waiting rooms to modernize access to care.

Fréchette explained that an initial pilot project for a virtual waiting room will be implemented in the Lanaudière region.

A patient who has been assessed and triaged in the emergency department will thus be able to wait at home and retain their place in line rather than remain at the hospital if their condition is deemed non-urgent.

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Another initiative will also be tested in Lanaudière and the Capitale-Nationale region to prevent unnecessary trips to the emergency room.

In this case, a patient will be able to receive a virtual assessment and consultation in order to be referred to the health service most appropriate for their case.

“This is another step toward improving access to care and services,” said Health Minister Sonia Bélanger, who was present alongside Fréchette during a press briefing in Joliette.

The premier also noted that this was one of the commitments she had made during her campaign for the leadership of the Coalition Avenir Québec.

–This report by La Presse Canadienne was translated by CityNews